Products may be returned up to 90 days after receiving the item.

For products that have been supplied incorrectly or with a manufacturing fault a return label will be supplied free of charge.

For products that are change of mind, colour, product or size there will be a 2 way shipping fee.

 

CHANGE OF MIND OR INCORRECT SIZE ORDERED

If you wish to return a product to us, please email us at sales@scootercrew.com.au

Scooter Crew will provide you with a returns label, which allows you to take the parcel to your local Post Office and return it to us hassle-free.

The cost of the Return Label is a $18 flat rate, which will be deducted from your refund, or charged to you prior to us sending out a replacement product.

We will also deduct the cost of original postage and a 5% restocking fee  which will be deducted from your refund, or charged to you prior to us sending out a replacement product.

All refunds for change of mind/wrong size ordered items paid by PayPal will be subject to a 2.6% deduction which PayPal keep.

All refunds for change of mind/wrong size ordered items paid by Card will be subject to a 1.7% deduction which the card processing company keep.

If you choose to exchange the product, we will contact you and arrange either a credit note for the value of the returned item or your choice of exchange item to be sent to you. There will be a shipping charge for the postage of the replacement product.

If you request a refund for your item, we will issue you a refund within 24hrs. (Please note; depending on your financial institution, the refunded money may take up to 5 working days to become available in  your account). The refund is issued back to the same method of payment on which your original order was placed. 

If you have misplaced your return sticker, or cannot download the label, our returns address is:

Scooter Crew Returns
UNIT 5 8-14 Saint Jude Court
Browns Plains
QLD 4118

*PLEASE NOTE: Sizing for protective gear, skates and shoes is presented as a GUIDE ONLY. As bodies vary greatly in shape from one to the next it is impossible to provide foolproof sizing. These products are manufactured to fit the average.

All wrong size exchanges will incur two way shipping.

 

FAULTY ITEM / NOT WHAT I ORDERED RETURNS

If you have received a faulty item or an incorrect item (Not what you ordered) that you would like refunded, repaired or replaced, please contact us via email to organise a free return of the item. In this circumstance, we will pay full costs for the return of the product and for sending out the replacement product.

 

WARRANTY CLAIMS

Most scooter parts come with a warranty. Please refer to our warranty page for full details.

 

RETURN TERMS AND CONDITIONS

Returns may be made up to 90 days from the delivery date.

All items returned for refund or exchange must be returned in the original condition with tags attached and in their  original packaging (unless faulty).

Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

Any returned hardware must be in a sellable condition (no scratches, marks, scuffs, etc). (unless faulty). 

A refund will not be issued if you return a product that we deem unsellable (unless faulty).

We are unable to accept returns on socks.

Please note: Items that have been customized or modified cannot be returned for refund or exchange.